| North America
- Canada |
ICCM Canada
- International Contact Centre Management
Canada's Premier Customer Contact Management Conference & Expo
ICCM Canada
October 6 - 8, 2008
Metro
Toronto Convention Centre, Toronto, Ontario
When it comes to contact centre performance, it’s
all about delivering the optimal customer experience at
the lowest possible cost…
ICCM Canada will show you how to get there. Attend and
choose from dozens of case-based sessions offering actionable
advice for maximizing the financial and operational performance
of your centre. Whether you’re looking for brand
new approaches to the management of people, processes and
technology, or would simply like to validate your existing
plans and assumptions, ICCM Canada is the place to do it.
The conference features new content covering mission-critical
issues in metrics, strategy, and customer experience management.
You will walk away armed with the knowledge and tools you
need to achieve unprecedented levels of operational efficiency,
productivity and profitability.
The expo offers easy access to keynote addresses, and allows
you to tap into the combined knowledge of the industry's
leading suppliers, giving you a unique opportunity to discuss,
compare, and evaluate solutions to your most pressing challenges.
For more than a decade, ICCM Canada has delivered educational
content and networking experiences to help contact management
professionals fine-tune their skills, assess new technologies,
maximize customer value, and build a professional network
for guidance and support.
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